Delivery within the Contiguous United States
We ship most in-stock items within 3- 4 business days,
if that day falls on Friday, Saturday or Sunday your items will
ship Tuesday. If you are ordering candles, all candle orders
are hand-poured when we receive your order. You should receive your
order 5 to 6 business days from shipment date. Depending where your are
located and how many orders are in front of you.
US territories are shipped via Parcel Post, and via UPS
(United Parcel Service).
What is your Return Policy?
We offer a full guarantee on most of our products. If
you are not satisfied with your items, please return in original box
that your package came in. Shipping will not be refunded. Customer will
pay for the shipping on all returns. Please make sure when you return an
item that you pack it securely or a refund/exchange will not be issued.
I would suggest insuring your return to Debbie's Candles. Debbie's Candles is not
responsible for lost or misdirected returns.
Shipments
Please remember all
sales over $25 are final/no refunds. If
any candle is defective in any way
Debbie's Candles will gladly exchange it for the
exact same product. No
changes/substitutions permitted.
(Defective doesn't mean you don't like
the fragrance that you choose. Shipping
will not be refunded. You, as the
customer, are responsible for the cost
of returning any products as well as
packaging it safely & securely for the
trip back to us. Only candles that have
not been lit will be accepted for
return. You will be refunded when our
package returns back to us, so please
make sure it is in the original
packaging that you received from us.
Debbie's Candles is currently processing orders in 3 business days if it is a
small order; 12-15 days if it is a large order.
Shipping
Charges
You have several
shipping options. When you have finished
shopping, your cart will give you the
option to use UPS or USPS. This will be
up to you. We charge only what UPS and
USPS charges. Shipping cost will depend
on where you live. If additional
shipping charges applied we will notify
you prior to shipping the package. A
20% restocking fee will apply for
all orders that are not shipped after
notification of additional shipping
charges.
Do you ship internationally
We ship to the United States and Canada.
Thank You for Shopping Debbie's Candles
We ship UPS and USPS
We ship UPS ground for most orders. UPS Orders
are shipped Tuesday-Thursday, orders received on Thursday will not go
out on Friday.
Shipping charges and terms are subject to change without notice.
Please make sure you always refresh your browser to receive updated
information. Do you ship internationally? We ship to the United States
and Canada. If your shipping does not show up in the cart that does not
mean you are not paying shipping. We make adjustments to all shipping.
If you have questions about the shipping if it does not show up in your
cart please email us. If we do not hear from you your account will be
charged the shipping that is due. |
